Every job
When you mark a job done, the customer gets a text asking for a Google review, with the link. Most people leave one within the hour. Reviews are the biggest single factor in where you appear on the Google map, so this is the part of the plan that brings work in.
Every missed call
Someone rings, you are up a ladder, the call goes unanswered. Within seconds they get a text from your number: "Sorry we missed you, how can we help?" The conversation carries on in the app, and the job that would have gone to the next name on the list stays with you.
Every day
Uptime checks every minute. A full backup overnight. Security scans, and the software updates applied when they are safe, not the moment they are released.
Every week
Speed checked against Google's own scores. Forms tested end to end, because a contact form that silently stops sending is the most expensive fault a site can have. Broken links and errors fixed.
Every month
Your changes done. A one-page report in plain English: visitors, where they came from, reviews gained, calls caught, which pages produced enquiries, and three sentences from a person about what we would do next. Sent on the third of the month.
Every quarter
On Partner, a strategy call: what has changed in your business, which locations to push next, and a conversion review of the pages that matter most.
Every 24 months
A new website. Redesigned and rebuilt at no charge, so the site never looks dated and never falls behind on speed or what Google expects.
When something breaks
We usually know before you do. You get a message saying what happened and what we did about it. Then you get on with your day.